WombatDialer Training and Webinar Program

Learn the essentials of WombatDialer predictive dialer for Asterisk with our webinars and courses!

Our instructors will teach you how to install, configure and get the best from the most powerful predictive dialer for call-centers based on Asterisk technology.
Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.


WombatDialer Screenshot

Discover WombatDialer through our Training and Webinars

How does WombatDialer work?
Which are its main features?
Which are the benefits for your call-center?

See WombatDialer in action. Reserve your free WEBINAR SEAT now.

Do you want to become a WombatDialer certified expert?

The WombatDialer Training online course is designed to rapidly guide you through the creation of an unlimited number of calling campaigns.
The course is example-based, with a focus on the practical knowledge required to successfully run campaigns that can go from fully automated telecasting and reverse IVRs to classic, agent-based, outbound campaigns.
Though some time is given to every feature explanation and theory, we've also included a lot of helpful information and examples.

We've left out the non-essentials so that you can get up-to-speed with WombatDialer as fast as possible. The course includes references to online resources, including socials and video channels, for additional information and further learning.

Training Course Format

WombatDialer Training is an online course. The 15 chapters include a total of approximately 4 hours of contents, plus a question-answer section at the end. This training does not need a physical classroom, students must install the proper chat system for the remote connection with the teacher.

Loway does not provide a Linux or an Asterisk training but students with even basic Asterisk skills should be able to follow along with the examples. WombatDialer software must be also installed before the course begins.

This is an entry-level course, with no prerequisites to attend. However, you can buy a Custom Training Course for specific requests or advanced training. Customized training course can be tailored to meet the needs of your organization and include an array of different technical topics.

Write to sales at loway dot ch for information or Buy Your Training Now!


Course Outline

WombatDialer Basics

WombatDialer is a new-generation mass outbound calling platform for the Asterisk PBX.
It can be used to implement many different services. By offering a set of ready-to-use components and a monitoring GUI, you can create complex solutions in minutes.

Typical Usage Scenarios: Telecasting, Telemarketing, Voice conferencing, Automated phone interviews.

WombatDialer can work on pre-defined call lists or can dynamically create them over an API (e.g. dial number X after 10:30 AM). It shares the load on one or more PBX servers and has a flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network.
WombatDialer is built to integrate with your business processes, can receive calls to be made over HTTP and/or notify an external system in real-time about calls made and results gathered.

WombatDialer works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analyses and insight.

Here we present an overview of WombatDialer functionalities, logically divided in four categories.
  • Administrative functionalities
  • Operational functionalities
  • Reporting functionalities
  • API functionalities

WombatDialer allows you to define the following components:
  • Users
  • Asterisk Servers
  • Trunks
  • End-points
  • Lists
  • Opening hours
  • Reschedule Rules
  • Disposition Rules
  • Execution and Live Monitoring
  • Dialer Status and Debug Issues
  • Campaign Reports
  • Adding TTS, Reverse IVR and more with Dialplan Tricks
  • API – Wombat used by external scripts

Administrative functionalities

WombatDialer offers a powerful and pervasive security model that is similar to the one used in QueueMetrics. It is built around the concepts of users, classes and keys. The idea is that each user has a keyring and all features are controlled by keys. This way you can organize multiple groups of users (e.g. administrators, monitors, etc.) with different grants, and then give each specific user additional keys to fine-tune each person’s profile.
WombatDialer can control activities on multiple Asterisk servers at once. It does so by keeping a control channel open with each server through its Asterisk Manager Interface (AMI for short). Each server is managed independently and in case of failure does not stop the rest of WD from running. Servers can be on the same network as WD is, or can be in remote locations.
WombatDialer offers a powerful and pervasive security model that is similar to the one used in QueueMetrics. It is built around the concepts of users, classes and keys. The idea is that each user has a keyring and all features are controlled by keys. This way you can organize multiple groups of users (e.g. administrators, monitors, etc) with different grants, and then give each specific user additional keys to fine-tune each person’s profile.
A trunk is a set of lines that are addressed as a single logical entity. They can be a set of physical lines (like a DAHDI interface in Asterisk) or a set of logical lines (like a connection to your SIP provider, or to another PBX). It may be also a Local extension pointing to Dialplan extra functionalities.
An end-point is where a call goes after being answered on the trunk. As a special case, it is possible to have EPs of type QUEUE. They are used to distribute calls on a set of agents that are members of a queue.
Call lists are sets of numbers (or more technically, sets of call records) ready to be dialed. It is possible to import and export data from lists through the GUI, and it is possible to create new lists based on the final state of existing campaign runs from the Reports page.
It is very often needed to have a finer level of control on the opening hours of a campaign, having different opening and closing times for a campaign during the week and marking specific time periods as invalid; for example, public holidays.
A campaign is the basic unit of work of WD. It behaves as a template for running an actual campaign, that we call a Campaign Run. A campaign put together all items defined before: general properties, trunks, endpoints, lists, opening hours.
It is a fact of life: most calls placed on an outgoing campaign are destined to fail. Maybe the user is not available or busy or maybe your provider has a temporary failure,. It is advisable to take this into consideration when programming a campaign.
Disposition rules are like Reschedule Rules; the main difference is that while a Reschedule Rule is applied on each call tried, a Disposition Rule is matched only when the call is not rescheduled further.

Operational functionalities

The Live page lets you interactively control and monitor what the dialer is doing. You will be able to see at once all the Runs of Campaigns that you can access.
From the main page, you can control the status of the dialer process. You can see how long the dialer has been used, its current status and the entities currently loaded.

Reporting functionalities

You can use WombatDialer to get hands-on details on the activities it performed. Reports are performed per run. Each run is identified by the date and time it was started.

API functionalities

Since is possible to create a Trunk pointing a Local Extension, you can add in PBX Dialplan special features like TextToSpeech or create surveys thru a Reverse IVR.
WombatDialer offers an API so you can execute any action that is available on the WebGui, from external application.