Queue call-back tutorial with WombatDialer

Queue call-back tutorial

You are called in to a client site; they seem to have a problem. They run a small (10 agents) inbound call centre, and when you join everybody else in the meeting room, there is a large and colorful graph in the middle of the table.
The graph shows the call wait times during the week and boy, it’s not a good sight.
Their main inbound activity is to offer client support for a company selling sport bikes, and everybody seems to be calling on Monday morning.

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Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

Whether it’s a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue. Polling gives political candidates a picture of where they stand with the electorate. Voter opinions shift from week to week, even day to day, as the candidates battle it out. Socio Diversity Co., Ltd. conducts telephone based data collection efforts to paint this picture.

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Automatic e-mail notifications with WombatDialer

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features. As you can see, Erwin himself is very excited about the new features.

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Reverse preview dialing made easy with WombatDialer.

Preview dialing is a type of reverse dialing available since WombatDialer 0.7.0 where the agent has a chance to “preview” the number that has to be called before actually having a call placed.

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WombatDialer reverse dialing, AMD/fax detection features and more.

During the last year we have been quite busy working on a number of themes that made WombatDialer better and more useful, so we thought we’d better share them with you.

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WombatDialer and PIAF

WombatDialer installation tutorial on PBX-in-a-Flash

It is quite easy to install WombatDialer on PBX-in-a-Flash in order to give it autodialer, voice broadcasting and progressive dialing capabilities. This was tested on PIAF 1.7.5.6.1 Discover the easy installation steps in this new tutorial for WombatDialer predictive dialer for Asterisk PBX.

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Automatic queue recalls with WombatDialer and QueueMetrics

If you run a call center, serving clients in a timely way is often very complex, as it requires having enough people available to handle traffic spikes.
The number of callers that disconnect because they have been waiting too long in a queue is then an important driver of the quality of your work, and these frustrated callers are the focus of much attention and scheduling/planning efforts in all call centers.
This is because in a traditional setting doing inbound calling you basically had no other way of servicing the client but waiting for the person to call in.

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WombatDialer and QueueMetrics

The WombatDialer can be used as a stand-alone product for message broadcasting, but it was built to integrate easily with QueueMetrics, the premier call-center monitoring and reporting tool for the Asterisk PBX. WombatDialer and QueueMetrics do different things, but together can be a very powerful call-center solution.

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