Automatic e-mail notifications with WombatDialer

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features. As you can see, Erwin himself is very excited about the new features.

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Reverse preview dialing made easy with WombatDialer.

Preview dialing is a type of reverse dialing available since WombatDialer 0.7.0 where the agent has a chance to “preview” the number that has to be called before actually having a call placed.

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WombatDialer reverse dialing, AMD/fax detection features and more.

During the last year we have been quite busy working on a number of themes that made WombatDialer better and more useful, so we thought we’d better share them with you.

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WombatDialer and PIAF

WombatDialer installation tutorial on PBX-in-a-Flash

It is quite easy to install WombatDialer on PBX-in-a-Flash in order to give it autodialer, voice broadcasting and progressive dialing capabilities. This was tested on PIAF 1.7.5.6.1 Discover the easy installation steps in this new tutorial for WombatDialer predictive dialer for Asterisk PBX.

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Automatic queue recalls with WombatDialer and QueueMetrics

If you run a call center, serving clients in a timely way is often very complex, as it requires having enough people available to handle traffic spikes.
The number of callers that disconnect because they have been waiting too long in a queue is then an important driver of the quality of your work, and these frustrated callers are the focus of much attention and scheduling/planning efforts in all call centers.
This is because in a traditional setting doing inbound calling you basically had no other way of servicing the client but waiting for the person to call in.

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WombatDialer and QueueMetrics

The WombatDialer can be used as a stand-alone product for message broadcasting, but it was built to integrate easily with QueueMetrics, the premier call-center monitoring and reporting tool for the Asterisk PBX. WombatDialer and QueueMetrics do different things, but together can be a very powerful call-center solution.

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Understanding queue end-points in WombatDialer

An end-point of type queue in Wombat tries to determine the number of available channels based on the number of available agents on the queue it is observing. An agent is considered available if it is logged on to the queue, is not paused and is not currently in conversation. After getting the number of available agents, it multiplies it by the “boost factor” (that is used to account for the success rate in connecting the numbers to be dialed) and tries to schedule as many calls. Therefore, if you have e.g. 7 available agents and a boost factor of 1.3, it will try to connect to 9 numbers at once (7 x 1.3 = 9.1).

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Helping wombats - one carrot at a time

You know how it goes; so many good ideas in real-life end up being limited by the amount of funds you can raise to implement them. That’s why Vicky, the energetic new president of “Friends of the Wombat”, called you. “Friends of the Wombat” is a non-profit institution that helps wombats in need, but their activities are limited by the rising cost of carrots; so they decided to start a volunteer fund-raising campaign.

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