Answering-machine Detection Tutorial

Following this guide you will be able to set up an effective answering-machine detection (AMD) system, using WombatDialer predictive dialer for Asterisk PBX.

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Copy Campaigns Panel Tutorial

This feature allows you to create a new campaign, using an existing campaign as a template.
The page prompts you to choose an existing campaign and loads its data. You can then modify some essential data, see the call lists connected to it, remove them , add some existing lists to it or, eventually, create new lists uploading them from a CSV file.
Finally, the page allows you to simply create the new campaign or, if you choose to, to create it and run it directly.

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Introducing WombatDialer 18.08

Loway is proud to announce the release of WombatDialer 18.08; a focus on visibility, future-proofing and integration makes it the intelligent dialer of choice for your modern Asterisk call-centre. What are the main improvements for this release?

  • Improved visibility into the dialer
  • Support for different kinds of servers
  • Dialing and Rate limiting
  • QueueMetric integration
  • Database maintenance
  • Infrastructure


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Queue call-back tutorial with WombatDialer

Queue call-back tutorial

You are called in to a client site; they seem to have a problem. They run a small (10 agents) inbound call centre, and when you join everybody else in the meeting room, there is a large and colorful graph in the middle of the table.
The graph shows the call wait times during the week and boy, it’s not a good sight.
Their main inbound activity is to offer client support for a company selling sport bikes, and everybody seems to be calling on Monday morning.

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Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

Whether it’s a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue. Polling gives political candidates a picture of where they stand with the electorate. Voter opinions shift from week to week, even day to day, as the candidates battle it out. Socio Diversity Co., Ltd. conducts telephone based data collection efforts to paint this picture.

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Automatic e-mail notifications with WombatDialer

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features. As you can see, Erwin himself is very excited about the new features.

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Reverse preview dialing made easy with WombatDialer.

Preview dialing is a type of reverse dialing available since WombatDialer 0.7.0 where the agent has a chance to “preview” the number that has to be called before actually having a call placed.

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WombatDialer reverse dialing, AMD/fax detection features and more.

During the last year we have been quite busy working on a number of themes that made WombatDialer better and more useful, so we thought we’d better share them with you.

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