News call-center dialer


Enabling Scheduled Jobs on QueueMetrics-Live.

2017-12-06

A lot happens in your call center everyday, and it’s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all it’s even harder.
Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the tutorial at https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live



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Reverse preview dialing made easy with WombatDialer for Asterisk PBX.

2017-12-01

Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to “preview” the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full article at https://www.wombatdialer.com/blog/blog/2017/11/28/reversepreview-dialing-tutorial



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WombatDialer predictive dialer reverse dialing and AMD/fax detection features overview.

2017-11-15

During the last year Loway worked on a number of themes that made WombatDialer predictive dialer for Asterisk PBX an excellent tool for call center outbound campaign management.

This includes the development of Reverse Dialing and Reverse Stepwise Dialing features, as well as AMD/Fax detection, Black lists and Robinson lists.

Read more https://www.wombatdialer.com/blog/blog/2017/11/14/wombatdialer-reversedialing-tutorial



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Thursday QueueMetrics webinar series out now!

2017-11-14

Get the best solutions for your Asterisk call-center business!

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction

and much more.

Subscribe free today: https://v1.bookwhen.com/loway



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Tutorial automatic outbound call tracking with QueueMetrics call-center suite out now!

2017-11-09

Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics call-center software for Asterisk PBX.
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics' Uniloader in your daily call center management.

Read the tutorial now at https://www.queuemetrics.com/blog/2017/11/09/automatic-outbound-calls-tracking



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Asterisk Call Center Predictive Dialer: WombatDialer

2017-11-07

Improve your outbound campaigns performances today!

WombatDialer predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.
With easy to use campaign management tools it boosts agents productivity and improves your call center campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Test the software completely free for one month, 200 channels available for the full featured trial.

Try WombatDialer today:https://www.wombatdialer.com/requestDemoKey.jsp



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Tutorial: "Outbound calls from the agent page" out now!

2017-10-27

In this tutorial you will learn how to use the new Outbound Call Tracking feature of QueueMetrics' UniLoader.
This feature allows QueueMetrics software for Asterisk to track outbound calls without resorting to DialPlan additions.
It’s a simple and effective setup that allows users to monitor outbound calls through the Real-Time page, the Agent page or through the Reports of QueueMetrics call center suite.

Read the full tutorial HERE



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Thursday QueueMetrics Webinar Series

2017-10-25

Find the most valuable Asterisk call-center solutions for your business with the "Thursday QueueMetrics Webinar Series".

This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction.

And much more.

Book free now https://v1.bookwhen.com/loway



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Call-center Suite Bundles for Asterisk released!

2017-10-24

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.
Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

Find more information about QueueMetrics PRO and the new call-center bundles at Loway Press Release

Buy the call center bundle for your Asterisk contact centre at Loway Online Shop



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WombatDialer installation tutorial on PBX-in-a-Flash out now!

2017-10-20

It is quite easy to install WombatDialer on PBX-in-a-Flash in order to give it autodialer, voice broadcasting and progressive dialing capabilities.
Discover the easy installation steps in this new tutorial for WombatDialer predictive dialer for Asterisk PBX.

For more information read the full tutorial at www.wombatdialer.com/blog/blog/2017/10/19/wombatdialer-PIAF-tutorial.



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Loway announces a new partnership with Wazo unified communication platform

2017-10-11

Loway announces its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology.

QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

For more information read our Press Release about Wazo.



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Join our Team at AstriCon 2017!

2017-10-05

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with #Asterisk call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any new purchase!

We are waiting for you.



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QueueMetrics Tutorial: Synchronizer Module

2017-10-03

In this new tutorial by Loway you will learn how to configure queues and agents in QueueMetrics call center manager software for Asterisk PBX, using the Synchronizer module functionalities.

Read the full tutorial here.



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Thursday Live Webinar: Effective Asterisk Call Center Management and Reporting with QueueMetrics

2017-09-25

Discover valuable information about effective call center management using Loway's QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

And much more.

Subscribe free today for the QueueMetrics Webinar Live.



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Tutorial: Parking Calls.

2017-09-20

In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure.
This is especially useful when calls are routed to specific people or groups during defined events.
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: www.queuemetrics.com/blog.



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Loway and DVCOM partnership for Gitex Technology Week 2017

2017-09-18

GITEX Technology Week is a must-attend event located in Dubai. For 37 years, visionaries and tech pioneers have been descending on Dubai to witness the technology that has inspired generations and innovations that are set to change the world of technology.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM team at booth Z-C10, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the release 17.06 of QueueMetrics and the new predictive dialer WombatDialer.

For more information visit Loway website at www.loway.ch/press-releases.jsp.



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Setting up a WebRTC softphone in QueueMetrics call center suite for Asterisk PBX

2017-09-14

The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: www.queuemetrics.com/blog.



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OCO InfoComm Call Center Case History: a QueueMetrics Experience

2017-09-13

In this case history, Xin Ye, Managing Director of OCO InfoComm, tells us about his experience using QueueMetrics in order to implement a complex and stable IVR for a government company.

This project would not have been possible without OCO extensive experience with Asterisk and the stability of the platform provided by QueueMetrics call center suite.

Read the full case history at www.queuemetrics.com/blog.



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Andres J. Maduro Quintini, founder of Equipos Telemo, speaks about present and future of Asterisk call center industry

2017-09-12

Andres Maduro is the founder of Equipos Telemo, a major IT Venezuelan company, specialized in PBX systems based on Asterisk, custom built IVR systems and call centers integration.

Andres is currently working with Telemo on mobile App development with more than 4 years of experience in Virtual Reality and Augmented Reality solutions as well as design of hardware PCBs to integrate sensors with small computer systems like the Raspberry Pi.

In this new interview with Loway, he discusses present and future of Asterisk call center industry, his QueueMetrics experience and interesting call center best practices.

Read the full interview at Loway call center guru blog: www.loway.ch/asterisk-callcenter-interviews.



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Loway Switzerland Announces AstriCon Orlando 2017 Participation

2017-09-06

Celebrating its 14th year, AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year.

This year AstriCon will be held October 3 - 5 at the Omni Orlando Resort at ChampionsGate.

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

The new QueueMetrics 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create powerful personalized wallboards to get a real time overview of the state of the contact centre, richer configuration editors, several new reports for supervisors and much more.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any purchase.

For more information visit www.queuemetrics.com/astricon.jsp.



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Begin your WombatDialer 30 days trial today

2017-08-18

Boost your call-center productivity with the next generation predictive dialer for Asterisk.
WombatDialer is highly scalable, multi-server, easy-to-use and works with your existing PBX.

Used in thousands of contact centers worldwide, it offers a broad range of integrated services and features including:

- Telecasting, telemarketing, voice conferencing and phone interviews
- Automated installation
- High scalability from one to hundreds outbound lines on multiple servers
- Multiple prioritized campaigns in parallel capacity
- Strong real-time monitoring capabilities
- Provides a set of "building blocks" so you can create custom-tailored solutions
- Free e-mail customers support within the license duration period
- Free product updates within the license duration period

And much more...

Begin your free trial today, 30 days full featured new version of WombatDialer available: Free Trial.



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The Managing Director of OCO InfoComm, speaks about present and future of Asterisk call center industry

2017-08-17

Xin Ye is the Managing Director of OCO InfoComm, a major Singapore based company, specialized in IP PBX and Call Center solutions.
He has been working with Asterisk phone systems for more than 10 years and has 15 years working experience in IT infrastructure.

In this brand new interview by Loway, he talks about present and future of call centers based on Asterisk technology, his QueueMetrics experience, successful Asterisk integration advantages and call center best practices.

Read the full interview at Loway call center blog.



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Begin your QueueMetrics 30 days trial today

2017-08-16

QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX that addresses the needs of thousands of contact centers worldwide.

Discover how with a small budget investment you can manage everything happens in your call center with

- Over 180 metrics for calls, traffic, sessions
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days, hours
- Business targets against SLAs measurement
- Staff performance on ACD/non­ACD activities measurement
- Customizable QA forms for live/recorded call grading
- Detailed real­time activity reporting with definable alarms
- Listen to live calls remotely
- Real­time Wallboard mode
- Innovative and minimalistic interface where agents can operate all their call-center functions with only one icon.

And much more...

Begin your free trial today, 30 days full featured new version available: QueueMetrics Trial.



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Offices national holiday closure August 15

2017-08-14

Our offices will be closed August 15 for national holidays.
Loway will be open normally from August 16.

If you need assistance during that time you can send us an email at support@loway.ch , we will try to answer your questions in time.

Greetings.

Loway Staff.



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Automatic queue recalls with WombatDialer and QueueMetrics tutorial

2017-08-09

If you run a callcenter, serving clients in a timely way is often complex, as it requires having enough people available to handle traffic spikes.
The number of callers that disconnect because they have been waiting too long in a queue is an important driver of the quality of your service, and frustrated callers are one of the most important focusses of your improving efforts.

This Asterisk PBX call-center management tutorial let's you improve the services you are offering by adding an automated call-back option, so that you search the logs of lost calls and actively schedule recalls on them in order to get back to people who hung up in frustration.

Read the tutorial at WombatDialer Blog.



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Quality Assessment with QueueMetrics: Advanced QA

2017-08-07

QueueMetrics call center suite generates analytical and historical reports collecting data from your Asterisk PBX. It covers all the key categories required for an effective call center management.
This second part of the QA tutorial covers the main aspects of the grading process and performance tracking for advanced Quality Assessment management.

Read part 2 of the tutorial at QueueMetrics Blog.



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Quality Assessment with QueueMetrics: Getting started with QA

2017-08-02

The QueueMetrics call center suite collects Asterisk PBX data and generates analytical reports for over 180 metrics, covering key categories of call center management: reporting, supervising, agent page and quality assessment.
This hands-on tutorial in 2 parts shows you how to get started with the QueueMetrics Quality Assessment (QA) module.

Read part 1 of the tutorial at QueueMetrics Blog.



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Offices national holiday closure August 1st

2017-07-31

Our offices will be closed the 1st of August for national holidays.
Loway will be open normally from Wednesday August 2.

If you need assistance during that time you can send us an email at support@loway.ch , we will try to answer your questions in time.

Greetings.

Loway Staff.



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Financial offices holiday closure July 31 - August 16

2017-07-27

Our financial offices will be closed from the 31st of July up to 15th of August.
Finance will be open normally from Wednesday August 16.
If you need assistance during that time you can send us an email at sales@loway.ch , we will support you with all sales and purchase processes.

Thank you.

Loway Staff.



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QueueMetrics call center suite Tutorial and Presentations Slideshare Channel

2017-07-26

You are not alone with your daily Asterisk call center management!

You can benefit from the performance analysis provided by QueueMetrics call center management suite for Asterisk based PBXs.
It helps thousands of worldwide call-center professionals and customers have pleasant, effective experiences while solving issues, also boosting your consumer's confidence and company's reputation.
With QueueMetrics you have free e-mail support by an experienced team of engineers and a big online community providing daily help, discussions and suggestions for your business improvement.

Follow our weekly updated tutorial and presentation channel on QueueMetrics Slideshare.



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Change the way you daily manage your Asterisk call-center

2017-07-21

QueueMetrics suite 17.06 introduces new functionalities with a major evolution in the way you supervise your contact centre on a daily basis:

- The Wallboard editor lets you create your personalized and customizable wallboards to get a clean overview of the current state of your call-center.
- The DirectAMI mode makes the interaction with your PBX quicker and snappier, without editing any dial-plan code.
- The Synchronizer makes it easier than ever to keep your QueueMetrics instance in sync with your PBX.

Many low-level components (JDK, drivers, the Uniloader) were upgraded to make QueueMetrics future-proof and it is now possible to log in using e-mails instead of standard agent codes. Configuration editors are richer, easier to use and fully localized and two new reports were added: "Counting calls by skills" and "Talk time per hour".

30 days full featured free test.



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WombatDialer and QueueMetrics Asterisk softwares synergy for successful call center management

2017-07-19

WombatDialer is a stand-alone call center predictive dialer software for message broadcasting but it was built to integrate easily with QueueMetrics, premier call-center monitoring and reporting suite for Asterisk PBX.

WombatDialer and QueueMetrics integration can result in a top noch very powerful call-center solution:

- WombatDialer is able to use a Queue as and end-point in order to connect calls to a set of agents
- QueueMetrics is able to monitor extensively the queue and provides an innovative easy to use agent interface that works well with WombatDialer.

Read more HERE.



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QueueMetrics Call-Center Manager Video Channel

2017-07-17

Discover the best practises you need to manage effectively your Asterisk call center with QueueMetrics and WombatDialer software.
Check the official Loway Video Channel:

www.youtube.com/QueueMetrics.



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The Loway call center management software support community

2017-07-12

Join one of the best support communities in the Asterisk callcenter industry.

Our Customer Care helps you get the most value from any Loway contact-centre solution.
Forums, video tutorials, live training courses, ebooks, webinars and much more.

Discover more HERE.



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QueueMetrics call center manager version 17.06 is out with a new report: "Talk time per hour"

2017-07-10

QueueMetrics Asterisk callcenter suite 17.06 introduces brand new functionalities and reports.

The Talk time per hour report breaks down all the agents' talk times in one-hour long timeslots.
The information is grouped by agent, so you can keep track of how many minutes or hours of conversation your agents are having daily, across a given period of time.

Discover QueueMetrics 17.06 today with a trial or webinar!

Download or upgrade HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new report "Counting calls by skills"

2017-07-05

QueueMetrics 17.06 introduces new functionalities, bugs corrections and new reports.

The new report "Counting calls by skills" is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new Synchronizer module

2017-07-05

Version 17.06 introduces some major new functionalities, bugs corrections and new reports.

The Synchronizer module is a functionality which goal is to assist the user in configuring QueueMetrics' queues and agents.

It reads a QueueMetrics defined source and current configuration; compares the two and generates a list of changes that, if executed, will upgrade the system. Then it displays these actions to the user, who can review them.

It also allows you to post the required single JSON object, and therefore to synchronize QueueMetrics in one single step.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE.



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QueueMetrics New Wallboards for Call Center Management Video Tutorial

2017-07-03

With QueueMetrics suite for Asterisk call center management you can create custom wallboards dragging and dropping components, changing colors, size and adding alarms. Wallboards are made up of multiple views that can rotate periodically.

Learn how to easily create effective wallboards for your daily call center management.

Watch the tutorial HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new DirectAMI mode

2017-06-28

QueueMetrics 17.06 introduces some major new functionalities, bugs corrections and reports.

QueueMetrics used to need a special dial-plan included in order to log in/on and off queues, setting pauses and monitoring calls.
QueueMetrics 17.06 is now able to connect directly to your PBX in order to perform those actions.

The new DirectAMI mode is enabled by default on new installations, and can be easily turned on for existing systems.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE



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QueueMetrics 17.06 Wallboard Management Tutorial Out!

2017-06-27

With QueueMetrics suite for Asterisk 17.06 you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.

Learn how to quickly create effective and powerful wallboards for your daily call center management.

Read the tutorial HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out

2017-06-26

Welcome to the wallboards!

With the new version of QueueMetrics you can create custom wallboards dragging and dropping graphical components on a canvas.
You can change colors, size and add custom alarms to them.

Wallboards are made up of multiple views that will rotate periodically.
You can have multiple wallboards in a system that can be shared between users or run automatically through a single URL to power "kiosks" that run without human interaction.

Discover QueueMetrics 17.06 now!

Download or upgrade your QueueMetrics HERE.



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QueueMetrics call center suite version 17.06 announced

2017-06-21

Loway is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software suite on a daily basis and over 70 bugs has been fixed since version 16.09.

New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.

The new “Synchronizer” makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can now use their e-mail to log in.

Configuration editors are richer and easier to use and fully localized and the new reports "counting calls by skills" and "talk time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all its major distributions.

For more information about QueueMetrics 17.06 visit the official release notes page HERE.

To download or upgrade visit: https://www.queuemetrics.com/download.jsp.



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QueueMetrics Asterisk Call Center Suite Thursday Live webinar series

2017-06-19

Discover how to measure, manage and supervise everything in your Asterisk call center with QueueMetrics suite.

Our experts will guide you through agent productivity improvements, targets measurements, conversion rates, campaign statistics and much more with the simple easy to use interface of the new QueueMetrics.

Register HERE for the Thursday live webinar.



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Understanding queue end-points in WombatDialer for Asterisk

2017-06-01

Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and management.

Read the full tutorial HERE.



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David Puckett, Business Development Team at Yeastar, speaks about the modern Voip Market and S-Series PBX integration with QueueMetrics-Live

2017-05-22

David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.

Read the full interview HERE.



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Loway announces partnership with Yeastar for S-Series PBX integration with QueueMetrics

2017-05-17

QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. www.queuemetrics.com identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

Read more HERE.



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Helping wombats one carrot at a time: automating outbound for fun and profit

2017-05-08

Learn how to create a simple and effective outbound telemarketing campaign, for found rising, using Loway WombatDialer for Asterisk PBX.

Read the full tutorial HERE.



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Labour Day Office Closure

2017-04-28

Our offices will be closed the 1st of May, for the Labour Day.

Loway will be open normally from the 2nd of May.

If you need assistance during that time you can send us an email at support@loway.ch ,we will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff.



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The Head in the Sand Mentality… and how it can harm your contact centre call flow.

2017-04-25

If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?
Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith.

Read the article HERE.



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Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live monitoring

2017-04-19

New behind the scenes at Loway blog article: how Clojure log parsing helps QueueMetrics Live cloud service stay up at all times.

Read it HERE.



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Mark Barry Founder of Exabar Telecom speaks about the Asterisk call-center industry present and future

2017-04-05

Mark Barry Founder of Exabar and call-center guru speaks about the Asterisk call-center industry present and future.
Among experts that contributed to Loway's blog project are some of the most prominent call-center analysts of this market.
Here are highlighted predictions of people most deeply involved in shaping the industry present and future.

Read the full interview HERE.



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Tutorial:Tracking Music-on-Hold with QueueMetrics' Uniloader

2017-03-29

Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial HERE.



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WombatDialer Certification Training Program announced

2017-03-28

Learn the essentials of WombatDialer predictive dialer for Asterisk PBX with Loway's new training courses.
Certification is included and the course is available in English or Spanish language.

The training is designed to guide you through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.

Some of the topics covered include:

  • WombatDialer full features overview
  • Administrative functionalities
  • Operational functionalities
  • Reporting functionalities
  • API functionalities
And much more.

For detailed information read the Press Release.



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New WombatDialer Webinar Series Announced

2017-03-22

With WombatDialer a call center company may optimize sales processes contacting prospects with precision and efficiency, reducing costs, driving agents productivity, and increasing customer satisfaction.

Learn about Loway's predictive dialer software:

  • How does it work?
  • Which are its main features?
  • Common and less common applications
  • See it in action
  • Benefits for your call-center.
Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

More information HERE



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Predictive WombatDialer for Asterisk PBX Outbound IVRs Management Tutorial

2017-03-21

Find out how to create an outbound system that will not only connect to a list of numbers and handle common issues (busy calls, non-answers, etc) but also able to detect whether the callee actually confirms receipt of messages.
If they do, that's okay; if they don't, a new call is placed after a while by WombatDialer. Improve your IVRs' management with the new WombatDialer for Asterisk PBX.

Read the full tutorial HERE



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Discover what QueueMetrics can do for your call center success!

2017-03-16

A monitoring and reporting system is the most important component of any call center as well as performance measurement and customer satisfaction.
Monitoring, reporting and improving performances is the bread and butter of QueueMetrics call center suite for Asterisk.

Find out what QueueMetrics can do for your business development in this new article



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Present and future of Asterisk call center industry Micropyme's perspective

2017-03-15

Juan Luis Picazo, Micropyme's marketing director and co-founder, talks about present and future situation of Asterisk call center industry.

Read more in this new interview for Contact-Centre Gurus' blog by Loway



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What cloud solutions can do for your call center

2017-03-09

Modern contact centers shares challenges of big service providers.
Revenue must grow, quality improve, and efficiency reach top levels, while costs must be kept in solid control within very complex structures.

With Cloud Solutions, like QueueMetrics-Live, your company can achieve several strategic and economic advantages. Let's see how in this new article.

Read more HERE



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WombatDialer Tutorial: a Social Media Dialer

2017-03-07

Discover how to turn your Asterisk predictive dialer WombatDialer in a Social Media Dialer!

Track your company's success on social networks so every time someone befriends one of your clients WombatDialer tells them their current number of friends.
The message will be customized with a number of parameters, so that each client receives a personalized version and not just a pre-recorded note. The dialer calls them on-demand when something happens and handles reschedules internally.

Read the tutorial at WombatDialer blog



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Loway announces a Release Anniversary promotion of QueueMetrics-Live service

2017-02-21

Loway celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion. Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system.

Read more at Anniversary Press-Release



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SoftBCom CEO speaks about Asterisk call-center market situation

2017-02-08

Vladimir K. Dudchenko, SoftBCom Founder and call-center guru, speaks about the Russian contact-center market present and future, sharing his long term experience on IT infrastructure, applications performance management, security and communications with the readers.

Read this new interview by Loway at www.loway.ch/Asterisk-Guru-Blog



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What Your IVR Says About Your Competency

2017-02-06

Your company’s IVR is actually the first line of service for your customers.
Discover key things to keep in mind to make sure your IVR conveys your company’s competency with this new article by Allison Smith.

Read more at www.queuemetrics.com/blog



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Connect your FreePBX to QueueMetrics-Live cloud solution

2017-01-30

QueueMetrics-Live monitoring and reporting solution for Asterisk PBX call-centers can be easily integrated with the major and most used Asterisk GUIs.
Learn how to obtain a free evaluation of QueueMetrics-Live, connect your cloud suite to FreePBX and set up the AMI connection for remote agent login management.

Watch it HERE



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Effective answering-machine detection AMD with predictive WombatDialer

2017-01-23

Discover how to implement an effective Answering Machine Detection in Asterisk, using Loway's predictive dialer: WombatDialer.
In this tutorial by Loway you will easily run a basic outbound campaign, in which you can plan to play a file and wait for the receiver’s acknowledgement.

Read more HERE



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Explore the new predictive dialer by Loway: WombatDialer for Asterisk PBX

2017-01-19

Predictive dialers are primary call-center tools because they reduce the agents required to handle the volume of outbound calls.
The new predictive WombatDialer benefits from many enhancements since release 16.06.

Discover what's new in the video presentation www.youtube.com/wombatvideo

Free Trial at www.wombatdialer.com/trial



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QueueMetrics-Live call-center hosted solution 30 days refund guaranteed

2017-01-16

Just one simple plan! Six Swiss Francs per agent per month. First month, installation and e-mail support free.
Maximize your Asterisk call-center productivity and experience the speed and simplicity of setting up a fully functional contact-center suite, tailored for your needs.

Right of cancellation is guaranteed.

The service includes:

  • Nightly backups
  • Data retention
  • Automatic updates
  • E-mail support
Read more at www.queuemetrics-live.com/info



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QueueMetrics Icon: the all in one QueueMetrics Agent Page

2017-01-13

Discover ICON!

Using Icon, agents can operate all the Asterisk call-center functions with only one control panel.

www.youtube.com/QueueMetrics

Loway developed this agent page in order to provide users with the best usability combined with an innovative and minimalistic design.
Only one icon for the entire agent workday management!

Read more about Icon www.queuemetrics.com/icon

Try Free QueueMetrics and Icon www.queuemetrics.com/trial



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Learn the essentials of QueueMetrics with this new Video Tutorial and become an expert with the Live Training Courses

2017-01-11

Learn the essentials of QueueMetrics Asterisk Call-Center Suite with the new first steps video tutorial and become a QueueMetetrics expert with Loway's new training courses. Now in promotion at 50% discount!

Watch the "First Steps with QueueMetrics" video and learn the basic configuration steps after the first installation: www.youtube.com/QueueMetrics

  • How to set up queues
  • How to create users and agents
  • Agent Page First Test

Move to the next level in QueueMetrics expertise with the Live Training and Certification courses, check the link for details: QueueMetrics Training


Enjoy your QueueMetrics experience!



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Holiday Break and support reduced up to 13th December.

2016-12-07

Our offices will be closed December the 8th for Holidays, we will try to answer your questions in time, but please note we are working reduced hours up to Tuesday so it might take a little longer than usual.

Season's Greetings.

Loway Staff



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WombatDialer 16.06: The New Realtime Page

2016-11-30

Predictive dialers are popular call center tools because they result in significant savings by reducing the number of agents required to handle a given volume of outbound calls. Every minute spent by an agent on tasks other than speaking with a live customer is inefficient.
Dialing numbers is time not spent handling support and potential customer calls. This makes dialers central tools for call center productivity enhancement.

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.
In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

Read more HERE

Try Free WombatDialer today: WombatDialer Trial



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Test driving QueueMetrics - First steps after installation Video Tutorial

2016-11-17

Measurement is the first step that leads to control and improvement. In the last ten years QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.

In this new video by Loway you will learn the basic configuration steps after QueueMetrics first installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.

Watch the video now at www.youtube.com/QueueMetrics

Try QueueMetrics HERE and send us your precious feedbacks for improvements.



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Connect your FreePBX or Elastix PBX to QueueMetrics-Live with this new video tutorial

2016-11-16

Experience the speed and simplicity of setting up a fully functional Elastix or FreePBX contact-center monitor, tailored for your needs.
In this video tutorial you will learn how to:

  1. Obtain a free evaluation of QueueMetrics-Live
  2. Connect your FreePBX or Elastix PBX (and any other RPM-based distro) to QueueMetrics-Live
  3. Set up the AMI connection for remote agent login/pause/logoff

We hope you will enjoy it!

Watch it HERE



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New article: Allison Smith's "Your Callers Are Hanging Up. Find Out Why."

2016-11-07

Interactive voice response systems (IVRs) are crucial for Loway call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the company’s.

Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk , Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.

Read the full article HERE

Follow Allison at theivrvoice.com



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Office closed due to local holiday

2016-10-31

Our offices will be closed tomorrow, November 1st.
For emergency support staff you can send us an email at support(at)loway.ch we will try to answer your questions as soon as possible, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff



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WombatDialer Tutorial: Effective answering-machine detection (AMD) out now.

2016-10-28

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer.
We wait for the receiver’s acknowledgement (e.g. by pressing 1), and in case the receiver has an Answering Machine, a specific audio message, recorded by the machine, plays.

Read the full tutorial HERE



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QueueMetrics Training and Certification 50% Off Promotion.

2016-10-26

Learn everything about the most famous reporting suite for Asterisk call-centers with a 50% promotional discount.

Until the end of the year you have the unique opportunity to train and certify yourself or your team with our courses.

Save 50% off the standard price for our courses and certification program:

Go to Loway online shop and buy with 50% discount.

Learn the essentials of QueueMetrics from our professional instructors. They will teach you how to install, configure and get the best from the most powerful monitoring tool in the Asterisk call-center industry.

Certification is included, allowing you to bring a new skill set to your job profile.

QueueMetrics Training is an hands on online course with 16 chapters of different topics for approximately 4 hours of contents, plus a question-answer section.

Find all the details about the Training at the official page: www.queuemetrics.com/training



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Loway Switzerland is glad to invite you at GITEX 2016 Dubai

2016-10-18

Loway have great pleasure in inviting you to GITEX 2016 edition for its professional call-centre solutions portfolio presentation.

GITEX is the annual consumer computer and electronics trade show, exhibition, and conference that takes place in Dubai, United Arab Emirates at the World Trade Centre. The GITEX Shopper and Consumer Electronics Expo attracts IT professionals, technology enthusiasts and consumers as well as traders from all over the world.

This year our official channel partner DVCOM Technology has worked to ensure a varied program of demonstrations and conferences about our new QueueMetrics call-center suite for Asterisk and our new predictive dialer: WombatDialer.

You will find the DVCOM team of experts at booth Z-C10, Zabeel Hall, World Trade Centre.

If you are looking for any information about GITEX please visit the official website at www.gitex.com

We look forward to seeing you there.



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Loway Switzerland announces "Dialer Best Practice WorkShop" at ElastixWorld 2016 Argentina

2016-10-14

Loway is pleased to invite you to its new Workshop held during ElastixWorld 2016, the most famous event in Latin America dedicated to VOIP, Telephony and Unified Communications.

Francesco Prior, our LATAM Sales Representative, will guide you through the benefits of using a predictive dialer in your daily call-center management.
The Speech entitled "Dirty work? Leave it to a dialer" is scheduled for 12 o'clock, October 19th, in WorkShop Room number 4.

ElastixWorld event will be held on October 19th and 20th at Hotel Panamericano in Buenos Aires.

Contact our representative at e-mail address: francesco.prior@loway.ch in order to set up a sales meeting or for information about the Loway portfolio of software solutions for call-center.

Read more about ElastixWorld 2016 at www.elastixworld.com



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How to set up a QueueMetrics WebRTC Softphone

2016-10-11

The WebRTC project, which laid the cornerstone for browser to browser communications, has undergone a heavy development path.
This is also because of the privacy issues that had to be addressed. Now that these issues have been taken care of, WebRTC offers a stable and secure platform, supporting state of the art encryption standards and effortless communication with users.
In this tutorial we will guide you, step by step, in creating and setting up a secure Asterisk / QueueMetrics environment supporting WebRTC technology.

Read the tutorial HERE



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Loway Switzerland Announces the Release of QueueMetrics 16.09

2016-09-27

The Loway team is pleased to announce the release of QueueMetrics 16.09.

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader".

Read more HERE



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WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial

2016-09-23

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Also the Controller Box on the home page has been simplified, and a substantial part of the information has migrated to the new status page.

Read more HERE



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Running QueueMetrics-Live for Asterisk on a Yeastar U PBX Video Tutorial

2016-09-16

In the brand new video-tutorial from Loway Switzerland you will learn how to:

  • Obtain a free evaluation of QueueMetrics-Live
  • Install QueueMetrics-Live on your Yeastar U-series PBX
  • Set up the AMI connection for remote agent login/pause/logoff

Watch the full video HERE



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Loway Switzerland Announces AstriCon 2016 Official Sponsorship

2016-09-13

Loway announces that it has signed on to become Sponsor of AstriCon 2016, to be held in Glendale Arizona, from September 27-29.

Meet the Loway staff at booth 25, where expert engineers will guide you through the new features of the call-center solutions portfolio.
You will be introduced to the brand new QueueMetrics 16.09 release, and WombatDialer 16.06.

Read more HERE



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The QueueMetrics Customer Relationship Management software Integration tutorial is out

2016-09-09

This new tutorial details a simple setup to achieve an effective integration between our QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.

Its goal is to setup QueueMetrics in such a way that, when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read it full HERE



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Anas ALHILAL of Lazada, speaks about present and future of Asterisk call-center business

2016-08-31

Anas ALHILAL, Regional Operations Manager at Lazada, speaks about the present market and community situation of Asterisk based call-centers.
He also gives an overview of his experience of Loway's new predictive dialer: WombatDialer.

Among professionals and tech gurus who contribute to Loway's blog are some of the most influential opinion leaders of this generation.
In these interviews they highlight predictions and analysis of people most involved in shaping the call-center industry present and future.

Read the full interview HERE



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Loway announced the official Sponsorship of ElastixWorld 2016

2016-08-30

Loway, leading company dedicated to call-center monitoring solutions based on Asterisk PBX technology, announces its sponsorship of the ElastixWorld 2016, in Buenos Aires.

ElastixWorld will be held on October 19th and 20th at Hotel Panamericano.
It is by now an iconic event in Latin America and the only dedicated exclusively to voice over IP and telephony communication. This event was created in order to gather the VoIP community around the world, and includes professionals from other IT branches.

Discover more at official website



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Bruce Kaskey, co-founder of OrecX company, speaks about the future of Asterisk industry

2016-08-11

Bruce Kaskey, co-founder of OrecX company, speaks about the present and future of Asterisk call-centers.

Among the experts who contributed to Loway's blog are some of the most prominent analysts of this generation.
Here they highlight predictions of the people involved in shaping this industry future.

Read the full interview HERE



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New article about call-center analytics is online on OrecX Blog

2016-08-08

In this interesting article, published on OrecX Call-Center blog, Lorenzo Emilitri, Chief Executive Officer and Founder of Loway, wrote about the importance of analytics in Asterisk based call-centers.

Read the full article HERE



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Loway office Holiday break announced

2016-07-29

During the first two weeks of August 2016, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.

During this time we will issue 30-day demo licenses, for those wishing to renew an existing license or purchase a new license.

Once the administrative department re-opens on August 16, we will process all purchases immediately by providing purchased license keys and related sales invoices. All other activities will not be affected during this period.

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WombatDialer for Asterisk 16.06: Copy Campaigns Panel tutorial

2016-07-11

Find out how to create a campaign, using an existing one as a template, in this WombatDialer 16.06 tutorial.

The new WombatDialer for Asterisk Copy Campaign page prompts you to choose an existing campaign and load its data.
You can then modify some of it, see the call lists connected, remove or add existing lists to it or, eventually, create new ones uploading them from a CSV file.

Read the full tutorial HERE



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Loway announces the release of WombatDialer 16.06

2016-06-27

We are proud to announce that our most famous dialer for Asterisk: WombatDialer, exits its "beta" stage and becomes a mature product with version 16.06.

Release 16.06 offers significant improvements to WombatDialer, centered around the GUI evolution and performance increasement.

Our development team did a significant work on the GUI to improve the quality of the daily interaction and many changes in the Real-time page.
With a new feature, the Adaptive Boosting, WombatDialer improves agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.

Also about 100 bugs and minor issues were fixed.

For detailed information please visit the WombatDialer blog.

WombatDialer 16.06 is immediately available, as an RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page. If you currently have a licensed WombatDialer system, you can upgrade it for free.



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Loway Founder interviewed by Digium at Asterisk Live Video Series

2016-06-15

In this episode of Asterisk Live Julie Webb, Director of Marketing at Digium, interviews Lorenzo Emilitri, Chief Executive Officer and Founder of Loway.

Since 2004, Loway has been leading the way in the development of advanced solutions for Asterisk PBX based call-centers, setting up standards for performance measurement and analytics.

Asterisk Live is a weekly show featuring interviews with Asterisk users, community members and opinion leaders.

Loway Founder tells us why the company is focusing on capacity and reliability, and the challenges ahead.
Also he talks about what makes Loway such a successful company, how and why he developed the first and most successful Loway's product, QueueMetrics, as well as his love for statistics and the Asterisk worldwide community.

Watch the full interview with Loway founder HERE



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Loway announces that DVCOM Technology is the official Channel Partner for GCC countries

2016-06-08

Loway today announced that DVCOM Technology is the official Channel Reseller for GCC countries.

DVCOM Technology was incepted in year 2004 having its established operations in Dubai, UAE with branches across GCC and North Africa. The primary business focus of the company is to provide Information and Communication Technology, Open Source IP Telephony, Networking, Access Control, Video Conference, Gateways and appliances based Solutions & Services across all industry verticals in the MENA region.

We welcome DVCOM team of experts in the worldwide family of resellers as a first class partner.

Learn more HERE



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Celebrate with us the AlpTransit opening

2016-06-01

Swiss engineers today meet challenge of AlpTransit tunnel, the gallery that brings people together.
Loway greets the people who built this masterpiece of engineering: the world's longest railway tunnel, delivered on time and budget!

As a call-center solution company we are proud to connect people all over the world and celebrate this day with a gift for Asterisk call-centers professionals.

Use the SWISSTECH code on Loway online-shop and get extra 10% on solutions and services to celebrate the AlpTransit opening: visit the shop.

Read more about AlpTransit HERE

The promotion lasts until July the 1st, 2016.



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Discover the new WombatDialer for Asterisk PBX call-centers

2016-05-24

In this brand new video by Loway you will explore WombatDialer's new features.
Ranging from the enhanced Real Time page to the new Copy Campaigns panel, the 16.06 version implements some major improvements to WombatDialer's functionalities.
You will take a look at how these features work, to better understand how things have changed and to see the Asterisk call-center dialer in action.

Watch the teaser HERE



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How to set Opening Hours in WombatDialer for Asterisk

2016-05-11

The managing of an Asterisk call-center often requires a finer level of control on the opening hours of your outbound campaigns.
Typically public holidays must be taken into consideration, and perhaps you would like your dialer to open and close your campaigns at various times during a work day.
The right tool to use, in order to achieve this level of control is WombatDialer's Opening Hours feature.

Find out how in this new Loway free e-book: www.loway.ch/ebooks



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Dan Jenkins, contact centres guru, speaks about the evolution of the Asterisk call-center world

2016-05-03

Dan Jenkins, founder of Nimble Ape Ltd, is a specialist on building solutions around real-time communication for contact-centres.
Dan is known for working with Node.js and real time communications such as the WebRTC technology.

In this new interview by Loway he speaks about present and future of the modern call-center industry.

Read it now on www.loway.ch/asterisk-callcenter-interviews

This interview series highlights predictions of the people deeply involved in shaping the Asterisk call-center industry future.



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Loway Switzerland Unveils Generous Referral Reward Program

2016-04-25

We are glad to announce our new official Referral Reward Program.
With our new program anyone can refer a customer and get a commission with no revenue commitment or partnership investments required.

Crafted with an emphasis on simplicity and strong value, our Referral Reward program earns you a consistent commission when a referred customer purchases a software license for Asterisk or a training course package from us.
The available softwares are QueueMetrics and WombatDialer, plus all the training courses. This is the simplest way for you to start working with us without joining our full Reseller Program.

To qualify for the reward, you must fill the online form HERE and create an opportunity.
For each opportunity created you will receive a unique code to track it. When the prospect referred purchases the products detailed in the opportunity you receive an email from us with amount and details for the commission.



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New QueueMetrics Suite for Asterisk Training Program Announced

2016-04-01

Loway, leading provider of solutions for call-centers based on the Asterisk PBX, announced a new series of training courses for its worldwide famous QueueMetrics suite.
These courses are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers.
Training includes everything from Administrative and Supervising functionalities to Agents advanced management and much more!

Visit QueueMetrics.com/training for details.



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Loway announces Lorenzo Emilitri as official speaker of Asterisk Expo Africa 2016

2016-02-08

Loway announced that Lorenzo Emilitri, CEO and Founder of the company, will present QueueMetrics-Live, a professional cloud based call-center reporting tool and the WombatDialer during Asterisk Africa 2016.

Read here the full Press Release

Mr. Emilitri's speech will have special topics emphasizing the use of QueueMetrics suite for call-center professional management and reporting.

The "Effective call center monitoring - QueueMetrics Tips & Tricks" presentation will explain a number of different ways to get the most out of your QueueMetrics system, for call-center administrators and system administrators, the "Introducing QueueMetrics Live and WombatDialer", the second presentation in program, will explain the newest additions to the Loway product line in order to make your call-center more effective.

Attendees will find the Loway team at the Clarotech Booth, where they will experience the broad range of call-center solutions that the Swiss company offers.



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The Loway Referral program