News call-center dialer


QueueMetrics call center suite version 17.06 announced

2017-06-21

Loway is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software suite on a daily basis and over 70 bugs has been fixed since version 16.09.

New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.

The new “Synchronizer” makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can now use their e-mail to log in.

Configuration editors are richer and easier to use and fully localized and the new reports "counting calls by skills" and "talk time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all its major distributions.

For more information about QueueMetrics 17.06 visit the official release notes page HERE.

To download or upgrade visit: https://www.queuemetrics.com/download.jsp.



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QueueMetrics Asterisk Call Center Suite Thursday Live webinar series

2017-06-19

Discover how to measure, manage and supervise everything in your Asterisk call center with QueueMetrics suite.

Our experts will guide you through agent productivity improvements, targets measurements, conversion rates, campaign statistics and much more with the simple easy to use interface of the new QueueMetrics.

Register HERE for the Thursday live webinar.



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Understanding queue end-points in WombatDialer for Asterisk

2017-06-01

Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and management.

Read the full tutorial HERE.



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David Puckett, Business Development Team at Yeastar, speaks about the modern Voip Market and S-Series PBX integration with QueueMetrics-Live

2017-05-22

David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.

Read the full interview HERE.



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Loway announces partnership with Yeastar for S-Series PBX integration with QueueMetrics

2017-05-17

QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. www.queuemetrics.com identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

Read more HERE.



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Helping wombats one carrot at a time: automating outbound for fun and profit

2017-05-08

Learn how to create a simple and effective outbound telemarketing campaign, for found rising, using Loway WombatDialer for Asterisk PBX.

Read the full tutorial HERE.



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Labour Day Office Closure

2017-04-28

Our offices will be closed the 1st of May, for the Labour Day.

Loway will be open normally from the 2nd of May.

If you need assistance during that time you can send us an email at support@loway.ch ,we will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff.



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The Head in the Sand Mentality… and how it can harm your contact centre call flow.

2017-04-25

If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?
Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith.

Read the article HERE.



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Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live monitoring

2017-04-19

New behind the scenes at Loway blog article: how Clojure log parsing helps QueueMetrics Live cloud service stay up at all times.

Read it HERE.



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Mark Barry Founder of Exabar Telecom speaks about the Asterisk call-center industry present and future

2017-04-05

Mark Barry Founder of Exabar and call-center guru speaks about the Asterisk call-center industry present and future.
Among experts that contributed to Loway's blog project are some of the most prominent call-center analysts of this market.
Here are highlighted predictions of people most deeply involved in shaping the industry present and future.

Read the full interview HERE.



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Tutorial:Tracking Music-on-Hold with QueueMetrics' Uniloader

2017-03-29

Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial HERE.



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WombatDialer Certification Training Program announced

2017-03-28

Learn the essentials of WombatDialer predictive dialer for Asterisk PBX with Loway's new training courses.
Certification is included and the course is available in English or Spanish language.

The training is designed to guide you through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.

Some of the topics covered include:

  • WombatDialer full features overview
  • Administrative functionalities
  • Operational functionalities
  • Reporting functionalities
  • API functionalities
And much more.

For detailed information read the Press Release.



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New WombatDialer Webinar Series Announced

2017-03-22

With WombatDialer a call center company may optimize sales processes contacting prospects with precision and efficiency, reducing costs, driving agents productivity, and increasing customer satisfaction.

Learn about Loway's predictive dialer software:

  • How does it work?
  • Which are its main features?
  • Common and less common applications
  • See it in action
  • Benefits for your call-center.
Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

More information HERE



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Predictive WombatDialer for Asterisk PBX Outbound IVRs Management Tutorial

2017-03-21

Find out how to create an outbound system that will not only connect to a list of numbers and handle common issues (busy calls, non-answers, etc) but also able to detect whether the callee actually confirms receipt of messages.
If they do, that's okay; if they don't, a new call is placed after a while by WombatDialer. Improve your IVRs' management with the new WombatDialer for Asterisk PBX.

Read the full tutorial HERE



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Discover what QueueMetrics can do for your call center success!

2017-03-16

A monitoring and reporting system is the most important component of any call center as well as performance measurement and customer satisfaction.
Monitoring, reporting and improving performances is the bread and butter of QueueMetrics call center suite for Asterisk.

Find out what QueueMetrics can do for your business development in this new article



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Present and future of Asterisk call center industry Micropyme's perspective

2017-03-15

Juan Luis Picazo, Micropyme's marketing director and co-founder, talks about present and future situation of Asterisk call center industry.

Read more in this new interview for Contact-Centre Gurus' blog by Loway



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What cloud solutions can do for your call center

2017-03-09

Modern contact centers shares challenges of big service providers.
Revenue must grow, quality improve, and efficiency reach top levels, while costs must be kept in solid control within very complex structures.

With Cloud Solutions, like QueueMetrics-Live, your company can achieve several strategic and economic advantages. Let's see how in this new article.

Read more HERE



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WombatDialer Tutorial: a Social Media Dialer

2017-03-07

Discover how to turn your Asterisk predictive dialer WombatDialer in a Social Media Dialer!

Track your company's success on social networks so every time someone befriends one of your clients WombatDialer tells them their current number of friends.
The message will be customized with a number of parameters, so that each client receives a personalized version and not just a pre-recorded note. The dialer calls them on-demand when something happens and handles reschedules internally.

Read the tutorial at WombatDialer blog



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Loway announces a Release Anniversary promotion of QueueMetrics-Live service

2017-02-21

Loway celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion. Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system.

Read more at Anniversary Press-Release



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SoftBCom CEO speaks about Asterisk call-center market situation

2017-02-08

Vladimir K. Dudchenko, SoftBCom Founder and call-center guru, speaks about the Russian contact-center market present and future, sharing his long term experience on IT infrastructure, applications performance management, security and communications with the readers.

Read this new interview by Loway at www.loway.ch/Asterisk-Guru-Blog



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What Your IVR Says About Your Competency

2017-02-06

Your company’s IVR is actually the first line of service for your customers.
Discover key things to keep in mind to make sure your IVR conveys your company’s competency with this new article by Allison Smith.

Read more at www.queuemetrics.com/blog



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Connect your FreePBX to QueueMetrics-Live cloud solution

2017-01-30

QueueMetrics-Live monitoring and reporting solution for Asterisk PBX call-centers can be easily integrated with the major and most used Asterisk GUIs.
Learn how to obtain a free evaluation of QueueMetrics-Live, connect your cloud suite to FreePBX and set up the AMI connection for remote agent login management.

Watch it HERE



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Effective answering-machine detection AMD with predictive WombatDialer

2017-01-23

Discover how to implement an effective Answering Machine Detection in Asterisk, using Loway's predictive dialer: WombatDialer.
In this tutorial by Loway you will easily run a basic outbound campaign, in which you can plan to play a file and wait for the receiver’s acknowledgement.

Read more HERE



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Explore the new predictive dialer by Loway: WombatDialer for Asterisk PBX

2017-01-19

Predictive dialers are primary call-center tools because they reduce the agents required to handle the volume of outbound calls.
The new predictive WombatDialer benefits from many enhancements since release 16.06.

Discover what's new in the video presentation www.youtube.com/wombatvideo

Free Trial at www.wombatdialer.com/trial



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QueueMetrics-Live call-center hosted solution 30 days refund guaranteed

2017-01-16

Just one simple plan! Six Swiss Francs per agent per month. First month, installation and e-mail support free.
Maximize your Asterisk call-center productivity and experience the speed and simplicity of setting up a fully functional contact-center suite, tailored for your needs.

Right of cancellation is guaranteed.

The service includes:

  • Nightly backups
  • Data retention
  • Automatic updates
  • E-mail support
Read more at www.queuemetrics-live.com/info



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QueueMetrics Icon: the all in one QueueMetrics Agent Page

2017-01-13

Discover ICON!

Using Icon, agents can operate all the Asterisk call-center functions with only one control panel.

www.youtube.com/QueueMetrics

Loway developed this agent page in order to provide users with the best usability combined with an innovative and minimalistic design.
Only one icon for the entire agent workday management!

Read more about Icon www.queuemetrics.com/icon

Try Free QueueMetrics and Icon www.queuemetrics.com/trial



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Learn the essentials of QueueMetrics with this new Video Tutorial and become an expert with the Live Training Courses

2017-01-11

Learn the essentials of QueueMetrics Asterisk Call-Center Suite with the new first steps video tutorial and become a QueueMetetrics expert with Loway's new training courses. Now in promotion at 50% discount!

Watch the "First Steps with QueueMetrics" video and learn the basic configuration steps after the first installation: www.youtube.com/QueueMetrics

  • How to set up queues
  • How to create users and agents
  • Agent Page First Test

Move to the next level in QueueMetrics expertise with the Live Training and Certification courses, check the link for details: QueueMetrics Training


Enjoy your QueueMetrics experience!



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Holiday Break and support reduced up to 13th December.

2016-12-07

Our offices will be closed December the 8th for Holidays, we will try to answer your questions in time, but please note we are working reduced hours up to Tuesday so it might take a little longer than usual.

Season's Greetings.

Loway Staff



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WombatDialer 16.06: The New Realtime Page

2016-11-30

Predictive dialers are popular call center tools because they result in significant savings by reducing the number of agents required to handle a given volume of outbound calls. Every minute spent by an agent on tasks other than speaking with a live customer is inefficient.
Dialing numbers is time not spent handling support and potential customer calls. This makes dialers central tools for call center productivity enhancement.

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.
In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

Read more HERE

Try Free WombatDialer today: WombatDialer Trial



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Test driving QueueMetrics - First steps after installation Video Tutorial

2016-11-17

Measurement is the first step that leads to control and improvement. In the last ten years QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.

In this new video by Loway you will learn the basic configuration steps after QueueMetrics first installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.

Watch the video now at www.youtube.com/QueueMetrics

Try QueueMetrics HERE and send us your precious feedbacks for improvements.



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Connect your FreePBX or Elastix PBX to QueueMetrics-Live with this new video tutorial

2016-11-16

Experience the speed and simplicity of setting up a fully functional Elastix or FreePBX contact-center monitor, tailored for your needs.
In this video tutorial you will learn how to:

  1. Obtain a free evaluation of QueueMetrics-Live
  2. Connect your FreePBX or Elastix PBX (and any other RPM-based distro) to QueueMetrics-Live
  3. Set up the AMI connection for remote agent login/pause/logoff

We hope you will enjoy it!

Watch it HERE



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New article: Allison Smith's "Your Callers Are Hanging Up. Find Out Why."

2016-11-07

Interactive voice response systems (IVRs) are crucial for Loway call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the company’s.

Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk , Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.

Read the full article HERE

Follow Allison at theivrvoice.com



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Office closed due to local holiday

2016-10-31

Our offices will be closed tomorrow, November 1st.
For emergency support staff you can send us an email at support(at)loway.ch we will try to answer your questions as soon as possible, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff



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WombatDialer Tutorial: Effective answering-machine detection (AMD) out now.

2016-10-28

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer.
We wait for the receiver’s acknowledgement (e.g. by pressing 1), and in case the receiver has an Answering Machine, a specific audio message, recorded by the machine, plays.

Read the full tutorial HERE



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QueueMetrics Training and Certification 50% Off Promotion.

2016-10-26

Learn everything about the most famous reporting suite for Asterisk call-centers with a 50% promotional discount.

Until the end of the year you have the unique opportunity to train and certify yourself or your team with our courses.

Save 50% off the standard price for our courses and certification program:

Go to Loway online shop and buy with 50% discount.

Learn the essentials of QueueMetrics from our professional instructors. They will teach you how to install, configure and get the best from the most powerful monitoring tool in the Asterisk call-center industry.

Certification is included, allowing you to bring a new skill set to your job profile.

QueueMetrics Training is an hands on online course with 16 chapters of different topics for approximately 4 hours of contents, plus a question-answer section.

Find all the details about the Training at the official page: www.queuemetrics.com/training



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Loway Switzerland is glad to invite you at GITEX 2016 Dubai

2016-10-18

Loway have great pleasure in inviting you to GITEX 2016 edition for its professional call-centre solutions portfolio presentation.

GITEX is the annual consumer computer and electronics trade show, exhibition, and conference that takes place in Dubai, United Arab Emirates at the World Trade Centre. The GITEX Shopper and Consumer Electronics Expo attracts IT professionals, technology enthusiasts and consumers as well as traders from all over the world.

This year our official channel partner DVCOM Technology has worked to ensure a varied program of demonstrations and conferences about our new QueueMetrics call-center suite for Asterisk and our new predictive dialer: WombatDialer.

You will find the DVCOM team of experts at booth Z-C10, Zabeel Hall, World Trade Centre.

If you are looking for any information about GITEX please visit the official website at www.gitex.com

We look forward to seeing you there.



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Loway Switzerland announces "Dialer Best Practice WorkShop" at ElastixWorld 2016 Argentina

2016-10-14

Loway is pleased to invite you to its new Workshop held during ElastixWorld 2016, the most famous event in Latin America dedicated to VOIP, Telephony and Unified Communications.

Francesco Prior, our LATAM Sales Representative, will guide you through the benefits of using a predictive dialer in your daily call-center management.
The Speech entitled "Dirty work? Leave it to a dialer" is scheduled for 12 o'clock, October 19th, in WorkShop Room number 4.

ElastixWorld event will be held on October 19th and 20th at Hotel Panamericano in Buenos Aires.

Contact our representative at e-mail address: francesco.prior@loway.ch in order to set up a sales meeting or for information about the Loway portfolio of software solutions for call-center.

Read more about ElastixWorld 2016 at www.elastixworld.com



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How to set up a QueueMetrics WebRTC Softphone

2016-10-11

The WebRTC project, which laid the cornerstone for browser to browser communications, has undergone a heavy development path.
This is also because of the privacy issues that had to be addressed. Now that these issues have been taken care of, WebRTC offers a stable and secure platform, supporting state of the art encryption standards and effortless communication with users.
In this tutorial we will guide you, step by step, in creating and setting up a secure Asterisk / QueueMetrics environment supporting WebRTC technology.

Read the tutorial HERE



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Loway Switzerland Announces the Release of QueueMetrics 16.09

2016-09-27

The Loway team is pleased to announce the release of QueueMetrics 16.09.

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader".

Read more HERE



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WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial

2016-09-23

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Also the Controller Box on the home page has been simplified, and a substantial part of the information has migrated to the new status page.

Read more HERE



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Running QueueMetrics-Live for Asterisk on a Yeastar U PBX Video Tutorial

2016-09-16

In the brand new video-tutorial from Loway Switzerland you will learn how to:

  • Obtain a free evaluation of QueueMetrics-Live
  • Install QueueMetrics-Live on your Yeastar U-series PBX
  • Set up the AMI connection for remote agent login/pause/logoff

Watch the full video HERE



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Loway Switzerland Announces AstriCon 2016 Official Sponsorship

2016-09-13

Loway announces that it has signed on to become Sponsor of AstriCon 2016, to be held in Glendale Arizona, from September 27-29.

Meet the Loway staff at booth 25, where expert engineers will guide you through the new features of the call-center solutions portfolio.
You will be introduced to the brand new QueueMetrics 16.09 release, and WombatDialer 16.06.

Read more HERE



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The QueueMetrics Customer Relationship Management software Integration tutorial is out

2016-09-09

This new tutorial details a simple setup to achieve an effective integration between our QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.

Its goal is to setup QueueMetrics in such a way that, when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read it full HERE



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Anas ALHILAL of Lazada, speaks about present and future of Asterisk call-center business

2016-08-31

Anas ALHILAL, Regional Operations Manager at Lazada, speaks about the present market and community situation of Asterisk based call-centers.
He also gives an overview of his experience of Loway's new predictive dialer: WombatDialer.

Among professionals and tech gurus who contribute to Loway's blog are some of the most influential opinion leaders of this generation.
In these interviews they highlight predictions and analysis of people most involved in shaping the call-center industry present and future.

Read the full interview HERE



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Loway announced the official Sponsorship of ElastixWorld 2016

2016-08-30

Loway, leading company dedicated to call-center monitoring solutions based on Asterisk PBX technology, announces its sponsorship of the ElastixWorld 2016, in Buenos Aires.

ElastixWorld will be held on October 19th and 20th at Hotel Panamericano.
It is by now an iconic event in Latin America and the only dedicated exclusively to voice over IP and telephony communication. This event was created in order to gather the VoIP community around the world, and includes professionals from other IT branches.

Discover more at official website



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Bruce Kaskey, co-founder of OrecX company, speaks about the future of Asterisk industry

2016-08-11

Bruce Kaskey, co-founder of OrecX company, speaks about the present and future of Asterisk call-centers.

Among the experts who contributed to Loway's blog are some of the most prominent analysts of this generation.
Here they highlight predictions of the people involved in shaping this industry future.

Read the full interview HERE



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New article about call-center analytics is online on OrecX Blog

2016-08-08

In this interesting article, published on OrecX Call-Center blog, Lorenzo Emilitri, Chief Executive Officer and Founder of Loway, wrote about the importance of analytics in Asterisk based call-centers.

Read the full article HERE



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Loway office Holiday break announced

2016-07-29

During the first two weeks of August 2016, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.

During this time we will issue 30-day demo licenses, for those wishing to renew an existing license or purchase a new license.

Once the administrative department re-opens on August 16, we will process all purchases immediately by providing purchased license keys and related sales invoices. All other activities will not be affected during this period.

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WombatDialer for Asterisk 16.06: Copy Campaigns Panel tutorial

2016-07-11

Find out how to create a campaign, using an existing one as a template, in this WombatDialer 16.06 tutorial.

The new WombatDialer for Asterisk Copy Campaign page prompts you to choose an existing campaign and load its data.
You can then modify some of it, see the call lists connected, remove or add existing lists to it or, eventually, create new ones uploading them from a CSV file.

Read the full tutorial HERE



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Loway announces the release of WombatDialer 16.06

2016-06-27

We are proud to announce that our most famous dialer for Asterisk: WombatDialer, exits its "beta" stage and becomes a mature product with version 16.06.

Release 16.06 offers significant improvements to WombatDialer, centered around the GUI evolution and performance increasement.

Our development team did a significant work on the GUI to improve the quality of the daily interaction and many changes in the Real-time page.
With a new feature, the Adaptive Boosting, WombatDialer improves agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.

Also about 100 bugs and minor issues were fixed.

For detailed information please visit the WombatDialer blog.

WombatDialer 16.06 is immediately available, as an RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page. If you currently have a licensed WombatDialer system, you can upgrade it for free.



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Loway Founder interviewed by Digium at Asterisk Live Video Series

2016-06-15

In this episode of Asterisk Live Julie Webb, Director of Marketing at Digium, interviews Lorenzo Emilitri, Chief Executive Officer and Founder of Loway.

Since 2004, Loway has been leading the way in the development of advanced solutions for Asterisk PBX based call-centers, setting up standards for performance measurement and analytics.

Asterisk Live is a weekly show featuring interviews with Asterisk users, community members and opinion leaders.

Loway Founder tells us why the company is focusing on capacity and reliability, and the challenges ahead.
Also he talks about what makes Loway such a successful company, how and why he developed the first and most successful Loway's product, QueueMetrics, as well as his love for statistics and the Asterisk worldwide community.

Watch the full interview with Loway founder HERE



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Loway announces that DVCOM Technology is the official Channel Partner for GCC countries

2016-06-08

Loway today announced that DVCOM Technology is the official Channel Reseller for GCC countries.

DVCOM Technology was incepted in year 2004 having its established operations in Dubai, UAE with branches across GCC and North Africa. The primary business focus of the company is to provide Information and Communication Technology, Open Source IP Telephony, Networking, Access Control, Video Conference, Gateways and appliances based Solutions & Services across all industry verticals in the MENA region.

We welcome DVCOM team of experts in the worldwide family of resellers as a first class partner.

Learn more HERE



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Celebrate with us the AlpTransit opening

2016-06-01

Swiss engineers today meet challenge of AlpTransit tunnel, the gallery that brings people together.
Loway greets the people who built this masterpiece of engineering: the world's longest railway tunnel, delivered on time and budget!

As a call-center solution company we are proud to connect people all over the world and celebrate this day with a gift for Asterisk call-centers professionals.

Use the SWISSTECH code on Loway online-shop and get extra 10% on solutions and services to celebrate the AlpTransit opening: visit the shop.

Read more about AlpTransit HERE

The promotion lasts until July the 1st, 2016.



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Discover the new WombatDialer for Asterisk PBX call-centers

2016-05-24

In this brand new video by Loway you will explore WombatDialer's new features.
Ranging from the enhanced Real Time page to the new Copy Campaigns panel, the 16.06 version implements some major improvements to WombatDialer's functionalities.
You will take a look at how these features work, to better understand how things have changed and to see the Asterisk call-center dialer in action.

Watch the teaser HERE



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How to set Opening Hours in WombatDialer for Asterisk

2016-05-11

The managing of an Asterisk call-center often requires a finer level of control on the opening hours of your outbound campaigns.
Typically public holidays must be taken into consideration, and perhaps you would like your dialer to open and close your campaigns at various times during a work day.
The right tool to use, in order to achieve this level of control is WombatDialer's Opening Hours feature.

Find out how in this new Loway free e-book: www.loway.ch/ebooks



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Dan Jenkins, contact centres guru, speaks about the evolution of the Asterisk call-center world

2016-05-03

Dan Jenkins, founder of Nimble Ape Ltd, is a specialist on building solutions around real-time communication for contact-centres.
Dan is known for working with Node.js and real time communications such as the WebRTC technology.

In this new interview by Loway he speaks about present and future of the modern call-center industry.

Read it now on www.loway.ch/asterisk-callcenter-interviews

This interview series highlights predictions of the people deeply involved in shaping the Asterisk call-center industry future.



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Loway Switzerland Unveils Generous Referral Reward Program

2016-04-25

We are glad to announce our new official Referral Reward Program.
With our new program anyone can refer a customer and get a commission with no revenue commitment or partnership investments required.

Crafted with an emphasis on simplicity and strong value, our Referral Reward program earns you a consistent commission when a referred customer purchases a software license for Asterisk or a training course package from us.
The available softwares are QueueMetrics and WombatDialer, plus all the training courses. This is the simplest way for you to start working with us without joining our full Reseller Program.

To qualify for the reward, you must fill the online form HERE and create an opportunity.
For each opportunity created you will receive a unique code to track it. When the prospect referred purchases the products detailed in the opportunity you receive an email from us with amount and details for the commission.



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New QueueMetrics Suite for Asterisk Training Program Announced

2016-04-01

Loway, leading provider of solutions for call-centers based on the Asterisk PBX, announced a new series of training courses for its worldwide famous QueueMetrics suite.
These courses are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers.
Training includes everything from Administrative and Supervising functionalities to Agents advanced management and much more!

Visit QueueMetrics.com/training for details.



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Loway announces Lorenzo Emilitri as official speaker of Asterisk Expo Africa 2016

2016-02-08

Loway announced that Lorenzo Emilitri, CEO and Founder of the company, will present QueueMetrics-Live, a professional cloud based call-center reporting tool and the WombatDialer during Asterisk Africa 2016.

Read here the full Press Release

Mr. Emilitri's speech will have special topics emphasizing the use of QueueMetrics suite for call-center professional management and reporting.

The "Effective call center monitoring - QueueMetrics Tips & Tricks" presentation will explain a number of different ways to get the most out of your QueueMetrics system, for call-center administrators and system administrators, the "Introducing QueueMetrics Live and WombatDialer", the second presentation in program, will explain the newest additions to the Loway product line in order to make your call-center more effective.

Attendees will find the Loway team at the Clarotech Booth, where they will experience the broad range of call-center solutions that the Swiss company offers.



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The Loway Referral program