Measurement is the first step leading to improvement. In the last ten years QueueMetrics sets up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
With this video tutorial by Loway you will learn the basic configuration steps after QueueMetrics installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.
Watch the video at www.youtube.com/QueueMetrics
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