Does Wombat Dialer detect voicemail?
2026-04-02No, Wombat Dialer does not perform voicemail detection by itself.
Voicemail detection is handled by the PBX (such as Asterisk or FreePBX) using the AMD (Answering Machine Detection) application.
Real call flow:
- Wombat Dialer originates the call
- The PBX processes the call
- The PBX runs AMD
- Based on the result:
- HUMAN → call is routed to an agent
- MACHINE → voicemail detected
- The PBX logs the result, Wombat reads that result and classifies the call outcome.
What Wombat can do:
- Pass channel variables to the dialplan (e.g., which voicemail audio to play).
- Apply campaign logic based on results (HUMAN vs MACHINE).
Key concept: Detection happens in the PBX, Wombat only consumes and acts on that information.